Survey 2023

We would be grateful if you would complete this survey about your doctor and general practice.

They want to provide the highest standard of care. A summary from this survey will be fed back to them to help them identify areas for improvement.

Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers. Thank you.

Survey 2023

Who was your last appointment with? If you know the name of the Doctor or Nurse please provide this.

Was this for yourself / your child / other (please specify)

How good was the GP at:

Putting you at ease?

Being polite and considerate?

Listening to you?

Giving you enough time?

Assessing your medical condition?

Explaining your condition and treatment?

Involving you in decisions about your care?

Providing or arranging treatment for you?

Did you have confidence that the GP is honest and trustworthy?

Did you have confidence that the doctor will keep your information confidential?

Would you be completely happy to see this GP again?

How helpful do you find the receptionists at your GP practice?

How easy is it to get through to someone at your GP practice on the phone?

How easy is it to speak to a doctor or nurse on the phone at your GP practice?

If you need to see a GP urgently, can you normally get seen on the same day?

How easy is it to book ahead in your practice?

Which of the following methods would you prefer to use to book appointments at your practice?

In Person

By phone

Online

Doesn’t apply

How do you rate how quickly you were seen?

Is your GP practice currently open at times that are convenient to you?

Is there a particular GP you usually prefer to see or speak to?

How often do you see or speak to the GP you prefer?

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:

Understand your health problems?

Cope with your health problems

Keep yourself healthy

Overall, how would you describe your experience of your GP surgery?

How likely are you to recommend your GP surgery to friends and family if they need similar care or treatment?

Comfort Level of Waiting Room?

How clean is the practice?

Respect shown for your privacy and confidentiality?

In your opinion how would you rate the facilities for people with physical disabilities to move around the Practice?

The opportunity for making compliments or complaints to this Practice, about its service and quality of care?

The information provided by this Practice on health promotion issues (i.e. risks of smoking, alcohol use etc)?

Do you find literature or correspondence from the practice easy to understand?

It will help us to understand your answers if you could tell us a little about yourself

Are you?

How old are you?

Do you have a long-standing health condition?

What is your ethnic group?

Which of the following best describes you?

Finally, please add any other comments you would like to make about your GP practice:

Privacy Protection

Information entered into survey forms is used only for the purposes of processing your survey information and is stored and accessed securely by designated staff.

Issues raised in comments may be discussed between relevant members of staff. The information is used for quality monitoring purposes, in line with the expectations of those submitting the feedback.

Any personal information transmitted via survey forms may be anonymised when this is required to ensure compliance with General Data Protection Regulation.

This information is not shared with any external third party organisations.

This information is retained for up to 28 days.

I consent to my information being used for the purposes described above and wish to submit this online form to The Cedars • 24 Marine Road, Walmer, Deal, Kent, CT14 7DN.

Learn more about our Privacy Policy and Terms of Use. Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.

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