To See A Doctor
All requests to see a doctor will now be triaged by a clinician first to ensure everyone can get the help they need without having to wait for an appointment. To submit a request, please complete the Anima online request form (link above). You will need to register to use this service but if you are unable to register at this time please go to https://anima.thirdparty.nhs.uk/o/ct147dnthe to complete your online request. If you are unable to complete your request via the link provided then please contact our reception team on 01304 373341 or in person where one of the team will be able to complete the request form for you. Where appropriate you may be offered an appointment with a clinician at another GP surgery in Deal or Sandwich.
Quickly get the care you need.
Submt your online request to:
- get help for medical problems
- ask for sick notes or update details
- all requests go straight to the triage team
- no more queuing on the phone
- and much much more.
Register for an Anima account here.If you are unable to complete the registration process today you can still submit an online request using this link https://anima.thirdparty.nhs.uk/o/ct147dnthe
Cancelling or changing an appointment
Please let the surgery know if you are unable to keep your appointment as we may be able to offer it to another patient. You can cancel or change your appointment:
How To Make The Most Of Your Appointment
Information on how to make the most of your next appointment
To See A Practice Nurse Or Health Care Assistant
The practice nurses hold daily surgeries, in which they can see and treat patients of all ages for a variety of health matters including dressings, blood tests, blood pressures, cervical smears, dietary advice and ear syringing. They also run clinics for diabetes, asthma and hypertension.
In order to allow enough time for your consultation with the nurse, it would be helpful if you could tell the receptionist the reason for your visit. The health care assistant has been trained to support the practice nurses. You can make an appointment with her for blood pressure checks and new patient health checks. You may also be advised by the nurses or doctors to make an appointment with her for follow-up spirometry, dressings and Doppler tests.
Appointments at the Local Hub
We're here for you, for longer
Extra appointments are now available in your area during the evening and on the weekend. To book an appointment contact your GP practice.
For more information visit nhs.uk/gpaccess
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
Telephone Advice
If you need to speak to a nurse or doctor on the telephone please give your details to the reception staff, with a brief summary of the reason for your call. A doctor or nurse will try to telephone you when they have finished their surgery, but this may not always be possible and you may have to wait until the following day for a call back. If your call is urgent please make the receptionist aware of this.
Home Visits
Home visits will be made by paramedic practitioner/doctors if a patient is too ill to attend the surgery and this will be at the doctors discretion. A doctor may phone you to discuss your visit request further, please make sure we have your correct up to date phone number. Please try to come to the surgery wherever possible as the facilities are far better for examination and treatment. Telephone 01304 373341 please try to telephone for a home visit before 10.30am most home visits are done after morning surgery.
If you need an IMMEDIATE visit please make sure the receptionist understands the URGENCY of your request.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp