This practice considers aggressive behaviour to be any personal, abusive and aggressive comments, bad language, physical contact and aggressive gestures.
No abuse of staff, doctors or other patients is acceptable whether verbal or physical. All abuse will be reported to the practice manager who will keep a log of all incidents.
Physical abuse of any of our staff by our patients is reported to the police. The patient will then be removed immediately from our list. If the police are not informed, the Health Authority will inform the patient of the need to register with a new doctor.
In these circumstances, the general practitioners are still obliged to see the patient if they come into the surgery within the next seven days.